Privacy Policy – TransxCourier Inc
At TransxCourier Inc, protecting your privacy and securing your personal data is our top priority. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile apps, or other services (together called the “Services”).
By using our Services, you accept the terms of this Privacy Policy. If you disagree, please do not use our Services.
1. Information We Collect
We collect different types of information, including:
A. Personal Information
Contact details like your name, email, phone number, company name, and job title
Account info such as username, password, and preferences
Payment details, including credit/debit card info and billing address (securely handled with PCI compliance)
Identification documents like government-issued IDs, tax numbers, or business licenses for legal compliance
B. Non-Personal Information
Device and usage data such as IP address, browser type, operating system, pages visited, and timestamps
Cookies and tracking tools to improve your experience and analyze site use
Server logs and error reports
C. Shipment and Logistics Information
Details about your shipments, including contents, weight, dimensions, and tracking numbers
Recipient information such as delivery addresses and contact details
Customs paperwork like commercial invoices and export/import declarations
2. How We Use Your Information
We use your data to:
Deliver our logistics services, process payments, and provide shipment tracking
Respond to your questions, fix problems, and improve our support
Protect against fraud and secure our systems
Comply with legal and regulatory requirements
Send you marketing materials (with your permission) and analyze usage to enhance our services
3. How We Share Your Information
Your information may be shared with:
Service providers like carriers, payment processors, IT vendors, and customs agents
Business partners assisting with shipment fulfillment
Legal authorities if required by law
Other companies involved in corporate transactions such as mergers or acquisitions (with confidentiality protections)
We do not sell your personal data to third parties.
4. Data Security
We protect your data through:
Encryption using SSL/TLS for data in transit and AES-256 for stored data
Strict access controls including role-based permissions and multi-factor authentication
Continuous monitoring through audit logs
Regular staff training on privacy and security best practices
5. International Data Transfers
Your data may be processed in countries outside your home country (for example, to support global shipments). We follow international laws and agreements such as:
EU GDPR (Standard Contractual Clauses)
US CCPA/CPRA
Other applicable local regulations
6. Your Privacy Rights
Depending on where you live, you may have rights including:
Accessing your personal data
Correcting any inaccuracies
Requesting deletion (where allowed)
Opting out of marketing communications
Limiting or objecting to certain data processing
Receiving your data in a portable format
To exercise any of these rights, contact us at privacy@transxcourier.com.
7. Cookies and Tracking
We use cookies for:
Essential site functions (like login sessions)
Analytics (e.g., Google Analytics) to improve your experience
Advertising (targeted ads with opt-out options)
You can manage cookie settings through your browser or our Cookie Consent Banner.
8. Children’s Privacy
Our Services are not intended for children under 16 years old, and we do not knowingly collect data from them.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted here with the new “Last Revised” date.
