Privacy Policy – TransxCourier
At TransxCourier, your privacy and data security are important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile apps, or logistics services (together referred to as our “Services”).
By using our Services, you agree to this policy. If you don’t agree, please don’t use our Services.
1. Information We Collect
We may collect the following types of data:
A. Personal Information
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Contact Details: Name, email, phone number, company, and job title
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Account Details: Username, password, preferences
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Payment Info: Card details, billing address, transaction history (secured through PCI-compliant systems)
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Identification: ID cards, tax numbers, licenses (for compliance purposes)
B. Non-Personal Information
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Device Data: IP address, browser type, operating system, pages visited, timestamps
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Cookies & Tracking: We use cookies and similar tools to improve your experience and track usage
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Log Data: System logs and error tracking info
C. Logistics & Shipping Information
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Shipment Details: Contents, size, weight, tracking numbers
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Receiver Info: Delivery address, contact name and number
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Customs Documents: Invoices, export/import forms, HS codes
2. How We Use Your Data
We use your information to:
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Deliver Our Services: Process shipments, manage orders, and provide tracking
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Support You: Respond to questions, resolve issues, improve service
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Ensure Security: Verify identity, prevent fraud, protect systems
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Follow the Law: Meet customs, tax, and legal obligations
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Improve & Promote Services: Send marketing (with your consent) and analyze user behavior
3. Who We Share It With
We only share your data with trusted third parties, including:
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Service Providers: Carriers, IT vendors, payment systems, customs agents
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Business Partners: Other logistics companies helping with deliveries
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Legal Authorities: If required by law
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Corporate Events: Like mergers or acquisitions (with proper safeguards)
We do not sell your personal information.
4. How We Protect Your Data
We use strong security tools and practices:
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Encryption: SSL/TLS for data in transit, AES-256 for data storage
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Access Control: Limited access based on roles, plus multi-factor login
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Monitoring: Audit logs and alerts for suspicious activity
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Staff Training: Regular training on data privacy and protection
5. International Data Transfers
Some of your data may be processed in other countries (for example, during global shipments). We follow privacy rules like:
6. Your Rights
Depending on where you live, you may have the right to:
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✔️ View the personal data we hold
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✔️ Fix incorrect info
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✔️ Request deletion (when allowed by law)
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✔️ Opt out of marketing
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✔️ Limit how your data is used
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✔️ Get a copy of your data in a portable format
Contact us at [privacy@transxcourier.com] to make any of these requests.
7. Cookies and Tracking
We use cookies to:
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Keep the site running (essential cookies)
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Understand how you use our site (analytics cookies like Google Analytics)
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Show you ads based on your interests (advertising cookies – opt-out available)
You can manage your cookie preferences through your browser or our cookie banner.
8. Children’s Privacy
Our Services are not meant for children under 16, and we don’t knowingly collect their information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Revised” date.
